Frequently Asked Questions

Bookings

Do I have to book in advance?

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It may be possible to secure a boat without having booked in advance. However, this is not guaranteed, and it depends on levels of demand on the particular day. It is always recommended to try and book a boat online before arriving.

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How do I cancel my boat(s)?

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You can cancel your boat up to 48 hours in advance of  your booking by calling or e-mailing our team. Please see the ‘Contact’ page for details. 

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What time should I arrive?

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 It is important that you arrive 15 minutes before departure. This is to ensure that there is time for you to check in and receive instructions on safety, how to control the boat and route directions for your adventure!

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If you are fully booked, is there a waiting list?

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No unfortunately not. Be sure to book in advance via the website or our app (soon to be released!)

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How much does GoBoat London cost?

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Please see our prices on our booking page.

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How do I book a boat?

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You can book a boat through this website. We require a credit/debit card to book a boat.

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Can I receive a discount if I rent multiple boats?

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Our mission is to ‘make the canals accessible to everyone’ and we think we have have priced our boats accordingly to ensure that as many people as possible can afford an adventure on the canals. This means that no further discounts are available.

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Miscellaneous

Where is GoBoat London located?

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We are located in Merchant Square, London, Paddington, W2 1JZ

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How do I get to your location?

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Train: Our location is easily accessible from Paddington and Edgware Road Underground Stations. Paddington is also served by National Rail and the Heathrow Express. Bike: You can cycle to Merchant Square. There is secure parking next to our Pontoon. There are also Boris Bike locations nearby. Bus: There are several buses which serve Paddington. Please visit the Transport for London website for more information.  

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Where can I find out more info about boating?

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To find more information on boating, please see the Canal and River Trust (CRT) website. We recommend ‘The Boaters Handbook’ which is a helpful introduction to boating produced by the CRT.  

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Experience

How many people can fit in a GoBoat?

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Our boats have a capacity of 8 people.

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Are lifejackets included in the price?

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Yes, lifejackets are included in the price. Lifejackets for adults located in the storage compartment of the boat. We advise adults to wear lifejackets, although it is optional. Children must wear lifejackets at all times.

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Do you have life jackets for children and babies?

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Yes we have lifejackets specific for children and babies.

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Can I bring my own food and drinks?

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Yes, you can bring your own food and drinks. We have a limit on the amount of alcohol which can be brought as outlined below. 

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Can someone captain the boat for us?

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We’re afraid not. We believe that being the captain of your own boat is central to the GoBoat experience.

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Are there different sizes of boats?

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We have only one type of boat, with room for 8 people.

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Can you I bring my dog on the boat?

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Yes you can. However, we have no life vests for dogs so dogs are brought onto the boat at your own risk.

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Can I drop off the boat somewhere else?

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No. The boat must always be brought back to GoBoat London pontoon in Merchant Square.

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Is it possible to pick up the boat somewhere other than GoBoat London pontoon?

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No. The boat must always be picked up at GoBoat London’s pontoon.

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How do the boats work?

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The boats are powered by an electric motor connected to a battery. The boats sail around 3 knots (4 mph).

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Where can I explore?

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Your adventure will be along the Grand Union and Regents Canals, central London. Please see ‘About’ page for a  for a map outlining your potential route.

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Do I require boating experience to rent a GoBoat?

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No, you do not. GoBoats are easy to control. The only requirement is that any captains of the boat are 18 year old and remain sober throughout the experience. You will receive a full boat handover from an experienced member of staff before you set off to ensure you have all the information and skills necessary to enjoy the experience safely.  

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Can I drink alcoholic beverages onboard?

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 Anyone who steers the boat (the captain) must remain sober during the experience. Guests who do not steer the boat may consume a limited amount of alcohol. We have limits on the amount of alcohol allowed on our boats, these are : Either one bottle  of standard strength beer/lager per person per hire period, or one 750 ml bottle of wine/prosseco between every four people, no straight spirits allowed under any circumstances. The stated limits on alcohol do not change dependent on the hire period. 

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How old do I have to be in order to sail the boat?

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The captain who controls the boat must be over 18 years old.

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