Customer Service
The GoBoat experience should be as easy and pleasant as possible for you. That's why you can manage most things via our online self-service.
- All bookings can be made online
- Manage/change your booking via the link in your booking confirmation email
- Out cancellation policy allows you to rearrange your GoBoat booking or cancel to receive a voucher for the full purchase amount up til 48-hours ahead of your sail out time.
- We do not offer cash refunds for cancellations.
- If there is less than 48 hours until your sail out time, you cannot rebook or get a voucher refund,
Contact us
We are happy to help! However, please check our FAQ first, as most answers can be found there. And read more about group bookings of more than 24 people.
Send us an email if the self service options and FAQ don't suffice. We aim to respond to queries within two working days.
Photo: Barnaby Newton
GoBoat Route Maps
Do you want to see where you you can sail and what to see? Do you want to make a route before you sail? Here you can find the maps of the water of each location. We have paper copies of the maps in all boats as well.
GoBoat Route Maps
Paddington
Kingston
Thames Ditton
Canary Wharf
Other enquiries
You may find the information you need on our FAQ page. We are here to help so please contact us if you need help.
Group bookings
Want to sail with GoBoat for your next event? Contact us for group bookings with more than 24 people. For less than 24 people, we recommend that you book directly in our booking system.
Partner with GoBoat
If you are a business interested in collaborating with GoBoat, please email marketing@goboat.co.uk.
If you are an influencer or content creator and would like to enquire about collaboration, please fill out this form.
Please note, due to the volume of inquiries we are only able to respond to successful applications.
Press and marketing
If you are interested in filming at one of our GoBoat UK locations, please fill in this form and a member of the team will get back to you.
Please contact
marketing@goboat.co.uk for any other marketing or press enquiries.
Photo:
Groups and Corporate Bookings
Every year, thousands of people sail with GoBoat as part of a company outing or private celebrations.
Is your company having a summer party, a department get-together or a staff association outing?
Are you throwing a birthday party, celebrating a wedding or just an occasional celebration?